Privacy Policy | Cobber Casino

Information we may collect

When you use Cobber Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected will depend on the services you use, the checks required and the choices you make. Some information is provided directly by you, while other information may be collected automatically when you browse or interact with the site.

Account and identity information

Your name, date of birth, contact details and account login information.
Information about your preferences, communications and interactions with customer support.
Details needed to confirm that you are eligible to use the services and that an account is being used by the correct person.
Verification documents or information from those documents when identity, age or account checks are required.

Payment and transaction information

Deposits, withdrawals, bets, gaming activity and other account transactions.
Payment method details and related payment status information.
Information supplied by payment providers or other service providers to help process transactions, identify issues or prevent misuse.

Technical and usage information

Your device type, operating system, browser, language and general location information.
Internet protocol address, device identifiers, access times and information about how you use the website.
Cookie information, session data, pages viewed, links used and technical events such as errors or failed login attempts.

You should provide information that is accurate and up to date. If you provide information about another person, you should have permission to do so and should ensure that person understands how their information may be used.

How we use information

Cobber Casino may use personal information for purposes connected with providing and managing the website and casino services. We try to collect and use information that is reasonably necessary for the relevant purpose.

To create, maintain and administer your player account.
To process deposits, withdrawals and other transactions.
To verify your identity, age and eligibility where checks are required.
To carry out anti-fraud, anti-money-laundering, security and responsible gambling checks.
To provide customer support, investigate enquiries and resolve complaints or technical issues.
To operate, maintain, troubleshoot and improve the website, systems and user experience.
To communicate with you about your account, transactions, security, service updates and important notices.
To send marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis for receiving them.
To meet legal, regulatory, tax, record-keeping and other compliance obligations.
To detect, prevent and investigate unauthorised access, suspicious activity, cheating, abuse and other harmful or unlawful conduct.

Where information is used for security, verification or compliance purposes, some automated checks or risk indicators may assist with reviewing an account or transaction. Additional information may be requested when needed to complete a review. You may contact support if you believe information connected with your account is incorrect or needs clarification.

Marketing communications

If you receive promotional or marketing communications, you can withdraw your consent or unsubscribe using the available option in the message, through relevant account settings or by contacting support. Account, security and service messages may still be sent when they are necessary to operate your account or provide important information.

Sharing and protecting information

We may share relevant information with trusted providers that help operate Cobber Casino. These providers may include payment and transaction services, identity and verification services, technology and hosting providers, customer support services, security and fraud prevention providers, analytics services and professional advisers. They should receive only information relevant to the services they provide and should handle it in accordance with appropriate confidentiality and security requirements.

Information may also be disclosed where necessary to comply with a legal or official request, protect the rights and safety of players or others, investigate suspected fraud or unlawful activity, enforce applicable terms, or support a business transfer or organisational change. We do not intend to sell personal information as a standalone product.

Reasonable technical and organisational measures may be used to protect personal information against unauthorised access, alteration, loss, misuse or disclosure. These measures may include access controls, authentication, monitoring, secure transmission and internal procedures. No website, device or online transmission can be guaranteed to be completely secure, so players should use a strong password, keep login details confidential and contact support promptly if they suspect unauthorised access.

Some service providers or systems may process information outside Australia. Where this occurs, appropriate steps may be taken to protect the information and to meet applicable privacy obligations. The location and role of a provider may change as services and technology develop.

Cookies and similar technologies

Cobber Casino may use cookies and similar technologies to keep you signed in, remember settings, support essential website functions, understand website use, improve performance and help protect accounts. Some cookies may be placed by service providers that support analytics, security, payments or other website features.

Essential cookies may be needed for parts of the website to work correctly. Other cookies may support preferences, measurement or relevant communications, depending on the available settings and applicable requirements. You can manage or block cookies through your browser settings. Blocking some cookies may affect sign-in, account functions or the way the website operates.

Your browser may also provide tools to delete existing cookies, limit future cookies or notify you before a cookie is stored. The exact controls differ between browsers and devices. Cookie choices may need to be repeated if you use a different browser, device or private browsing session.

Your privacy rights and data requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be retained, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, ask a privacy question or request access, correction or deletion, contact support@cobbercasino.top. You may also use this email address to withdraw consent to marketing. Please describe your request clearly and include enough information for us to identify your account. We may need to verify your identity before responding, particularly where a request involves account information or sensitive records.

We will review requests and respond within a reasonable timeframe. In some situations, a request may be limited, refused or delayed where permitted or required, including where providing information could affect the privacy of another person, compromise security or fraud controls, interfere with an investigation, or conflict with a legal obligation. If we cannot complete a request in full, we will aim to explain the relevant reason.

Retention of information

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, including account administration, support, security, dispute handling and compliance. Some records must be kept for a period required by law even after an account is closed. This means a deletion request may not remove every record immediately or where retention is required. When information is no longer needed, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Policy updates

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, legal requirements or information-handling practices. The updated version will be made available on this page, with the revised date or other notice used where appropriate. Players should review the policy periodically. Continued use of the website after an update may indicate acceptance of the updated practices where acceptance is required.